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Refund Policy may, but are under no obligation to, honor requests for refunds for the following reasons:

  • Non-delivery of the service due to problems on your end: Due to an issue with your email, internet, phone or communication after the purchase has been made. Depending on the price of the product, Adestion may require you to first submit proof that you have not received the service and description of missing service;
  • Service not as you thought it would be: Although all the services are thoroughly been provided to our clients for years, unexpected things may occur. If we don’t agree on the reason what should have been done.
  • Service not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, service samples, screen shots) of each type of the service offered before making a purchase.